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Cloud9 Admin & Troubleshooting

Cloud9 Admin & Troubleshooting articles

Symphony Messaging Admin & Troubleshooting

Getting Started as an Admin

Get ready for Symphony Messaging!
Install the Symphony Messaging Desktop App on a shared machine
Sign in to and out of the Admin Portal for the first time
Sign in to Symphony Messaging via Google Chrome for the first time
Sign in to the Symphony Messaging Desktop Application (SDA) for the first time
See all Getting Started as an Admin articles

Compliance

Audit trails
Ban members
Compliance Officers
Configure expression filters
Content export - file encryption/decryption
See all Compliance articles

Add-ons, Apps & Bots

Configure the access to apps
See all Add-ons, Apps & Bots articles

Access and Navigation

Navigate the Admin Portal
See all Access and Navigation articles

Company Settings

Allow external communication
Configure default company entitlements
Configure individual user entitlements
Configure LDAP sync
Disable single sign-on (SSO)
See all Company Settings articles

Error Messages

Allow CA Renewals parameter setter must be called to initialize KeyManagerService class
A network error interrupted SSO mobile error
Citrix VDI Client disconnected due to failure using SDA (Windows)
Content Export not found error
Could not decrypt this message or failed to send error message
See all Error Messages articles

How-to Guides

Access content export SFTP with RSA encryption configured via FileZilla and WinSCP
Add a new line in the text area element
Add users to a room in bulk
Align images in the text area element
Allow multiple button selection in Symphony Elements
See all How-to Guides articles

Log Files

AES GCM encryption error in Key Manager (KM) logs
Capture Android logs
Capture Android traffic with Fiddler
Capture client profile logs
Capture Console logs
See all Log Files articles

Symantec Data Loss Prevention (DLP)

Symantec Data Loss Prevention (DLP) Integration
See all Symantec Data Loss Prevention (DLP) articles

Team Management and Accounts

Account usage statistics
Browse accounts
Change account information
Create a new admin account
Create a new compliance account
See all Team Management and Accounts articles

Other

Access a test instance on mobile
Access Messaging Analytics documentation
Access the admin guide via the Admin Portal
Are messages shared on Symphony Messaging secure?
Assign Super Compliance Officers to a scoping group
See all Other articles

Product Status & Upgrades

Product Status & Upgrades articles

Symphony Docs

Symphony Docs articles