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  2. Admin and Troubleshooting
  3. How-to Guides

How-to Guides

  • How to download the Symphony Desktop Application (SDA) from the Admin Portal
  • How to use the Community Connect Referrer Dashboard app
  • How to access content export SFTP with RSA encryption configured via FileZilla and WinSCP
  • How to add a new line in the text area element
  • How to align images in the text area element
  • How to allow multiple button selection in Symphony Elements
  • How to amend an HTML table column width
  • How to change a bot's profile picture
  • How to change the language in Symphony
  • How to change the language in the Symphony mobile app for iOS
  • How to change the time limit for message removal
  • How to check if a user has communicated externally
  • How to check the Symphony Desktop Application (SDA) version
  • How to check the Symphony mobile Android version
  • How to check the Symphony mobile iOS version
  • How to check your pod connection
  • How to clear your cache
  • How to communicate with multiple external companies in one chat room
  • How to configure desktop notifications for specific chat types
  • How to configure different sound notifications for messages
  • How to configure ipushpull
  • How to configure multiple company names for a user
  • How to create and edit hyperlinks
  • How to detect your camera on Citrix VDI
  • How to disable an information barrier
  • How to disable disclaimers for specific users
  • How to disable input in a chat
  • How to display a deactivated user's chat history
  • How to enable Symphony Desktop Application (SDA) notifications
  • How to enlarge the preview thumbnail in a messageML
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