This article provides guidance on how to deactivate Symphony Messaging user accounts.
Note: The deactivation of accounts via the Bulk Manage Accounts feature from the Admin Portal is not supported.
Two options are available:
- Manually deactivate user accounts one-by-one through the Admin Portal; see Deactivate a user account.
- Use the Symphony REST APIs to deactivate user accounts in bulk by updating the user status; see Symphony REST APIs - Update User Status.
To use this option, you need a Service Account/Bot to perform this action. Please refer to your internal development team and share the Symphony Dev Docs - Getting Started with BDK documentation with them to set up a script in the Bot Development Kit (BDK) in Java or Python.
If you require assistance from Symphony to manage the bulk deactivation on your behalf, please reach out to your Symphony Account Manager.