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Enable external connections based on conversations

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Rahul Indurthi

You can automatically connect with external users who are in the same external chat room with the proper entitlements: the Enable external connections based on conversations entitlement must be enabled for both users. If this is true, when you are added into an external room, a connection request will automatically be created and accepted for other external user(s) in the room.

Enable external connections based on conversations by following these steps:

 

1. Click Settings > General in the upper righthand corner (Figure 1):
 
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Figure 1 Settings > General
 
2. Click Go to AC portal at the bottom of the screen (Figure 2):
 
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Figure 2 Go To AC Portal
 
3.  Click Edit Entitlements in the left navigation (Figure 3):
 
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Figure 3 Edit Entitlements
 

4. Ensure Enable external connections based on conversations is enabled in Pod-Level Entitlements (Figure 4):

 

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Figure 4 Enable external connections based on conversations entitlement

 

5. Click Save (Figure 5):

 

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Figure 5 Save

 

6. Connection requests will now automatically be created and accepted for other external user(s) in the same external room

 

Note: If users do not wish to automatically connect, ensure this option is disabled

Based on your organization's settings, some features in this Knowledge Article may not be applicable to you. Please contact your Technical Account Manager (TAM), Symphony Support, or your internal IT team with any questions.

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