You can automatically connect with external users who are in the same external chat room by enabling the Enable external connections based on conversations entitlement for both users.
If this feature is enabled, when you are added into an external room, a connection request will automatically be created and accepted for other external user(s) in the room.
Enable external connections based on conversations:
- In Symphony Messaging, select the Settings icon.
- Select Admin Portal. This option is only available if you're a designated Administrator with Symphony Messaging Admin Portal access.
- Select Begin Session.
Note: Session Objective and Comments are optional fields and are not required to access the Symphony Messaging Admin Portal.
- Select Edit Entitlements.
- Scroll down to Pod-Level Entitlements and ensure Enable external connections based on conversations is enabled.
- Select Save. Connection requests will now automatically be created and accepted for other external user(s) in the same external room.