Enable external connections based on conversations

You can automatically connect with external users who are in the same external chat room with the proper entitlements: the Enable external connections based on conversations entitlement must be enabled for both users. If this is true, when you are added into an external room, a connection request will automatically be created and accepted for other external user(s) in the room.

Enable external connections based on conversations by following these steps:

 

1. Click Settings > General in the upper righthand corner (Figure 1):
 
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Figure 1 Settings > General
 
2. Click Go to AC portal at the bottom of the screen (Figure 2):
 
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Figure 2 Go To AC Portal
 
3.  Click Edit Entitlements in the left navigation (Figure 3):
 
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Figure 3 Edit Entitlements
 

4. Ensure Enable external connections based on conversations is enabled in Pod-Level Entitlements (Figure 4):

 

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Figure 4 Enable external connections based on conversations entitlement

 

5. Click Save (Figure 5):

 

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Figure 5 Save

 

6. Connection requests will now automatically be created and accepted for other external user(s) in the same external room

 

Note: If users do not wish to automatically connect, ensure this option is disabled