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How-to Guides

  1. Symphony Help Center
  2. Admin Resources
  3. Symphony Messaging Admin & Troubleshooting
  4. How-to Guides
  • Enable multiple schedulers for content export
  • Enable new room members to view conversation history
  • Entitle users to share files in external rooms
  • Export a list of Symphony Messaging users
  • Export an audit trail of Admin Portal changes
  • Force the logout of a user
  • Force users to re-authenticate with SSO at each login
  • Generate a batch password reset email
  • Generate JWT/RSA tokens
  • Hide a chat's history from a reactivated user
  • How to check the Symphony Messaging mobile iOS version
  • How to enable Symphony Messaging Desktop App (SDA) notifications
  • How to enlarge the preview thumbnail in a messageML
  • Key Manager HealthCheck Monitoring
  • Launch a URL within the BlackBerry Access app
  • Limit Compliance Officer visibility
  • Obtain SFTP information for content archiving
  • Pass non-user input into Symphony Element Actions
  • Perform a clean installation of the Symphony Messaging Desktop Application (SDA)
  • Promote a user to owner of a public room
  • Refer contacts using the Sponsored Access Referrer Dashboard
  • Reset a password through the Admin Portal
  • Reset your local cache on the Symphony Messaging Desktop Application (SDA) on Mac
  • Reset your local cache on the Symphony Symphony Messaging Desktop Application (SDA) on Windows
  • Reset your Symphony Messaging password when SSO is not enabled
  • Retrieve read receipt details of a removed message
  • Search for conversations by name or email address
  • Send attachments using the Symphony Python client
  • Transfer a bot from one Symphony Messaging instance to another
  • Troubleshoot Symphony Messaging for Intune app sign-in issues
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