Issue:
When attempting to add an external contact to a Symphony group chat, the contact's name does not appear as an option in the "Add Member" search, even though a bilateral chat can be successfully opened with them.
Cause:
This issue occurs when there is a mismatch in the Company Name field on the contact cards of the users (for example, "NDMC Saudi Arabia" vs "NDMC KSA"). Symphony requires an exact match on the Company Name to allow adding external contacts to the same group chat.
Resolution:
- Open the Extension App in Symphony.
- Locate the contact card for the user(s) in question.
- Update the Company Name field so that it matches the other contact's company name exactly.
- Once the company names match, try adding the contact to the group chat again.
Note: The Extension App may not allow you to change the company name if the users are already in a room with multiple other contacts.