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Reset your local cache on the Symphony Messaging Desktop Application (SDA) on Mac

  1. Completely exit the SDA.
  2. Open a Finder window.
  3. Open the Go menu in the top menu bar and click Go to Folder in the dropdown.
  4. Enter ~/Library/Application Support/ in the search bar.
  5. Locate the Symphony folder and rename it to Symphony_Previous.
  6. Restart the SDA. When starting, the SDA will automatically generate a new Symphony folder.
  7. Check that the SDA is now functioning as expected.

Based on your organization's settings, some features in this Knowledge Article may not be applicable to you. Please contact your Technical Account Manager (TAM), Symphony Support, or your internal IT team with any questions.

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