Capture client profile logs

Client profile logs contain useful performance information which can assist in troubleshooting certain scenarios.

When application performance is impacted, capture the client profile logs as shown below:

  1. Display Developer Tools: Press ctrl+shift+i in the Symphony Desktop Application (SDA) or F12 in Google Chrome.
  2. Navigate to the Performance tab and ensure the Screenshots and Memory checkboxes are selected.

  1. Start a recording.

A Profiling... prompt will be displayed.

Note: As the client profile logs are being gathered, system performance may be impacted.

  1. Select Stop to end the recording when evidence of slow performance has been captured. It may take several moments to complete the stop as the collected data is collated.
  2. Select the down arrow to save the captured client profile logs.

  1. Navigate to the Memory menu in Developer Tools.

  1. Select Heap snapshot, and then select the Take snapshot button. It may take a few minutes to collate the snapshot data, during which Symphony will be unavailable.

Once completed, the snapshot will be displayed under HEAP SNAPSHOTS.

  1. Select Save.

  1. Send both files to the Symphony Support team at

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.