Client profile logs contain useful performance information which can assist in troubleshooting certain scenarios.
When application performance is impacted, capture the client profile logs as shown below:
- Display Developer Tools: Press ctrl+shift+i in the Symphony Desktop Application (SDA) or F12 in Google Chrome.
- Navigate to the Performance tab and ensure the Screenshots and Memory checkboxes are selected.
- Start a recording.
A Profiling... prompt will be displayed.
Note: As the client profile logs are being gathered, system performance may be impacted.
- Select Stop to end the recording when evidence of slow performance has been captured. It may take several moments to complete the stop as the collected data is collated.
- Select the down arrow to save the captured client profile logs.
- Navigate to the Memory menu in Developer Tools.
- Select Heap snapshot, and then select the Take snapshot button. It may take a few minutes to collate the snapshot data, during which Symphony will be unavailable.
Once completed, the snapshot will be displayed under HEAP SNAPSHOTS.
- Select Save.
- Send both files to the Symphony Support team at support@symphony.com
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.