Android logs contain useful performance information which can assist in troubleshooting certain scenarios. This article explains how to capture logs from the Symphony mobile app in two different scenarios:
Scenario 1: The user is logged in
To capture logs from an Android device:
- In the Symphony mobile app, tap the three dots menu in the top right corner.
- Tap Settings.
- Select Logs from the list, then tap Share on the following screen. The options for sharing logs will be displayed on your mobile screen.
- Send the logs by email to the Symphony Support team, at support@symphony.com.
Scenario 2: The user is not logged in
To capture logs from an Android device:
- If the sign in flow fails right after entering the email address, tap the SYMPHONY logo 3 times.
- If the sign in flow fails right during SSO, tap the Sign in with SSO banner 3 times.
- Tap Share. The options for sharing logs will be displayed on your mobile screen.
- Send the logs by email to the Symphony Support team, at support@symphony.com.
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site.