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Capture crash dump logs

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Stuart Buddrige

Crash dump logs contain useful logging information which can assist in troubleshooting certain scenarios.

Capture crash dump logs in the Symphony Desktop Application (SDA):

  1. From a Windows or Mac device, open the SDA.
  2. From the hamburger menu (SDA) or menu bar (Mac), select Help > Troubleshooting.
  3. Select Show crash dump in Explorer (Windows) or Show crash dump in Finder (Mac). A zip file of the crash reports for the renderer processes will be created.

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Show crash dump In Explorer

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Show crash dump in Finder

  1. Send the crash dump logs to Symphony Support at support@symphony.com

Note: If the files are too large to email, inform Symphony Support. They can arrange to receive it using a secure file transfer site, Filevault.

Based on your organization's settings, some features in this Knowledge Article may not be applicable to you. Please contact your Technical Account Manager (TAM), Symphony Support, or your internal IT team with any questions.

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