Capture Console logs

Console logs contain useful logging information which can assist in troubleshooting certain scenarios.

Capture Console logs:

  1. Display Developer Tools: Press ctrl+shift+i in the Symphony Desktop Application (SDA) or F12 in Google Chrome.
  2. Navigate to the Console tab and ensure the Console settings are expanded.

  1. Select the Clear console icon and ensure the Preserve log and Autocomplete from history checkboxes are checked.

  1. The next time the issue occurs, navigate to the page/item that is experiencing the problem. At this point, entries in the Console log should start to populate as actions are performed, for example when a message is sent or as a room is created.

  1. Once the issue is captured, stop the Console log.
  2. Right click the Console menu logs, select Save as… and save the logs as a .txt file.

  1. Send the Console logs to the Symphony Support team at

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.