Audit trails

Audit trails are used to display a change history for any action taken within Symphony, including but not limited to chat history, specific users, chat rooms, content export, disclaimers and expression filters.

View the audit trail for a user

To view the audit trail for a specific user, search for the desired user from the Browse Accounts tab in the Admin Portal under Accounts then select Audit Trail (Figure 1):


Figure 1 Audit Trail

The audit trail will display the date and timestamp of the event, the action and the changed by information amongst other things.

To make it easier to find relevant information and events in the audit trail, you can use the three filter options above the audit trail columns: Date, Action, and Action Performed By. Select a date range using the date picker and select Apply to see your filtered results.

View the audit trail for a chat

To view the audit trail for a specific chat, navigate to All Conversations under Compliance (Figure 2):


Figure 2 All Conversations

Select the conversation you want to view and select Audit Trail.

View the audit trail for content export

To view the audit trail for content export, navigate to Export Content under Company Settings (Figure 3):


Figure 3 Export Content

Select Audit Trail to view more details.

Further information on audit trails can be found here.