Audit trails are used to display a change history for any action taken within Symphony Messaging, including, but not limited to, chat history, specific users, chat rooms, content export, disclaimers and expression filters.
View the audit trail for a user
To view the audit trail for a specific user:
- Go to the Admin Portal.
- Search for the desired user from the Browse Accounts tab under Accounts.
- Select Audit Trail.
The audit trail will display the date and timestamp of the event, the action and the changed by information, amongst other things.
To find relevant information and events in the audit trail more easily, you can use filters.
- Use the filters above the audit trail columns: Date, Action, and Action Performed By.
- Select a date range using the date picker.
- Select Apply to see your filtered results.
View the audit trail for a chat
To view the audit trail for a specific chat:
- Navigate to All Conversations under Compliance.
- Select the conversation you want to view and select Audit Trail.
View the audit trail for content export
To view the audit trail for content export:
- Navigate to Export Content under Company Settings.
- Select Audit Trail to view more details.
See the latest Symphony Messaging Admin Guide for detailed information on audit trails.