The Content Export Bridge (CEB) is able to identify messages created by applications on behalf of (OBO) end users in 3 formats, Symphony XML, Actiance, and EML.
Rendering HTML data to be viewed in Actiance Vantage requries some additional cofiguration before it will work successfully.
Render HTML data in Actiance Vantage by following these steps:
1. Log in as a Reviewer in Vantage.
2. Select Preferences in the top navigation bar.
3. Ensure the Where possible, view original message formatting checkbox for Interaction Display is selected (Figure 1):
Figure 1 Where possible, view original message formatting
4. Select Update to save the preference change (Figure 2):
Figure 2 Update
If you are still experiencing issues with rendering HTML data in Activance Vantage after updating the configuration, please contact Symphony Support at support@symphony.com for further assistance.