Ban members

Super Compliance Officers and Compliance Officers can ban members from specific chat rooms. When a member is banned, they’re immediately removed from the chat room and blocked from rejoining that room until the ban is removed.

To ban a member, navigate to All Conversations in the Admin Portal under Compliance (Figure 1):


Figure 1 All Conversations

Use the Browse Conversations filters to locate the chat room then select Apply to see the chat details. Select the Members tab and select the Ban Member icon for the member you wish to ban (Figure 2):


Figure 2 Ban Member

Enter a Justification and select Ban (Figure 3):


Figure 3 Ban 

Note: To view rooms with banned members, enable the Show only rooms with banned members checkbox.

To view the list of members banned from a room, select the room and navigate to the Banned tab (Figure 4):


Figure 4 Banned

Further information on banning members can be found here.