Super Compliance Officers and Compliance Officers can display a list of conversations (direct messages and chat rooms) created by their users.
- To display a list of conversations sent by users, navigate to All Conversations in the Admin Portal under Compliance.
- Under Browse Conversations, enter the specific direct message or chat room in the available filters.
- Select Apply.
The bottom table displays any relevant results with details such Created By, Created Date, and Scope.
Super Compliance Officers and Compliance Officers with appropriate entitlements can also monitor a conversation or wall posts in real time.
- Click a conversation and select Monitor on the Conversation Detail page.
Further information on conversation monitoring can be found in the Symphony Admin and Compliance Portal documentation.