Conversation monitoring

Super Compliance Officers and Compliance Officers can display a list of conversations (direct messages and chat rooms) created by their users.

 

To display a list of conversations sent by users, navigate to All Conversations in the Admin Portal under Compliance (Figure 1):

 

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Figure 1 All Conversations

 

Under Browse Conversations, enter the specific direct message or chat room in the available filters then select Apply (Figure 2):

 

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Figure 2 Apply

The bottom table will display any relevant results with details such Created By, Created Date and Scope (Figure 3):

 

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Figure 3 Results


Super Compliance Officers and Compliance Officers with appropriate entitlements can also monitor a conversation or wall posts in real time. This can be done by clicking on Conversation Detail and selecting Monitor (Figure 4):

 

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Figure 4 Monitor

 

Further information on conversation monitoring can be found here.