Content export and formats

Organizations with strict compliance and information retention policies can integrate Symphony's content export functionality to work in conjunction with their existing infrastructure.

All messaging, events and chat room data can be exported in several formats at a recurring frequency of your choosing or on an ad-hoc basis.

To view content export, navigate to Company Settings in the Admin Portal and select Export Content (Figure 1):


Figure 1 Export Content

Configure Recurring Export or Ad-Hoc Export as required (Figure 2):


Figure 2 Content Export

For recurring content exports, the default value is 24 hours, starting at 23:59:59 UTC. When programming your download process, please wait for the job to complete before retrieving the file.

You can also export content manually by selecting ad-hoc content exports based on a date range, but it should not run at the same time as a recurring export. The ad hoc export will contain data from 00:00:00 to 23:59:59 GMT on the selected dates.

Refer to the Knowledge Article found here on how to perform an ad-hoc content export.

You can export content in three different formats, Symphony format (XML), Actiance or EML; please note that recurring content exports and ad-hoc content export have slightly different file formats.

Recurring content exports format:



Ad-hoc content export format:



Further information on content export can be found here.