Content export and formats

Organizations with strict compliance and information retention policies can integrate Symphony's content export functionality to work in conjunction with their existing infrastructure.

All messaging, events and chat room data can be exported in several formats at a recurring frequency of your choosing, or on an ad-hoc basis.

To view content export:

  1. In Symphony, select the Settings icon.


  1. Select Admin Portal.

This option is only available if you're a designated Administrator with Admin Portal access.

  1. Select Begin Session.

Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.

  1. Navigate to Company Settings and select Export Content.


  1. Configure Recurring Export or Ad-Hoc Export as required.

For recurring content exports, the default value is 24 hours, starting at 23:59:59 UTC. When programming your download process, please wait for the job to complete before retrieving the file.

You can also export content manually by selecting ad-hoc content exports based on a date range. See how to perform an ad-hoc content export.

  • An ad-hoc content export export should not run at the same time as a recurring export.
  • The ad hoc export will contain data from 00:00:00 to 23:59:59 GMT on the selected dates. 

You can export content in three different formats: Symphony format (XML), Actiance or EML. Recurring content exports and ad-hoc content exports have slightly different file name formats.

Recurring content export format:



Ad-hoc content export format:



For further information on content export, refer to the latest version of the Symphony Admin Guide.