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27th August 2026 Voice (Cloud9) Severity 2 Incident RESOLVED at 15:00 UTC
Service Disruption on Voice (Cloud9) Severity 2 some IPC and Flexenet lines down.
Updated Date Time | Service | Impact/Symptoms | Status |
27th August 2026 15:00 UTC | Voice (Cloud9) - Flexenet - IPC | Users will be unable to make voice calls over some Flexenet and IPC lines Cloud9 SBC (C9 to C9) are not impacted. | Issue resolved.
Incident Start Time: 13:55 UTC Incident End Time: 15:00 UTC |
27th August 2026 14:30 UTC | Voice (Cloud9) - Flexenet - IPC | Users will be unable to make voice calls over some Flexenet and IPC lines Cloud9 SBC (C9 to C9) are not impacted. | Symphony teams working on restoring services.
Incident Start Time: 13:55 UTC Next update in 30 minutes |
27th August 2026 14:00 UTC | Voice (Cloud9) - Flexenet - IPC | Users will be unable to make voice calls over some Flexenet and IPC lines Cloud9 SBC (C9 to C9) are not impacted. | We are currently investigating the issue.
Incident Start Time: 13:55 UTC Next update in 30 minutes |