1. Symphony Help Center
  2. Admin Resources
  3. Cloud9 Admin & Troubleshooting

API configuration

Cloud9 APIs and API rate limits

Audio devices and sound

Configure a mono headset to play on both sides
How to troubleshoot VDI audio issue
How to use Microsoft Teams and Cloud9 audio devices simultaneously

Call recordings & transcription

Download call recordings
Find out the date and time of a call recording file

Cloud Dial Tone

Configure and assign Cloud9 Cloud Dial Tone extensions to users

Installation and configuration

Cloud9 PC requirements
Configure media transport (UDP vs. TCP)
Install Cloud9 via *.exe file
MSI application packaging guidelines
Obtain the Cloud9 EXE and MSI hash value
See all 7 articles

Managing connections

Add an existing connection to a user
Change a Cloud9 connection to a different trading group
Create a new connection
Create and assign an Intercom connection to a user

Managing firm and user accounts

Create/Edit/Deactivate Cloud9 users accounts
Add a Cloud9 user from group B to group A
Add a Cloud9 user to a group
Cloud9 Admin Portal role permissions
Create a custom role and assign it to groups or specifics users
See all 11 articles

Network connectivity requirements

Cloud9 network requirements

Provisioning call buttons

Add or edit connections on a user's Cloud9 24-Button Board
Copy a user's button layout
Editing Cloud9 button labels
Export a user's button layout
Manage button layouts for users

Support & Requests

Cloud9 Request Portal
Contact the Support Team for Cloud9 issues
Hardware and account application links for APAC client

Troubleshooting

Cloud9 24-Button Board not turning on due to Logitech LampArray
Cloud9 blank login screen
Conflict between MSI and EXE installs (and alternate deployment strategies)
Disable the USB selective suspend feature on a PC
Retrieve Cloud9 logs (desktop app)