Reset your local cache and settings on the Cloud9 app

You can reset your local Cloud9 configuration as if it were a fresh installation. This will clear your local cache, reset your window size and screen position, and require you to reselect your audio devices upon your next login.

Note: If the Cloud9 app is already closed, please proceed directly to Step 3.

1. Open your Cloud9 app and select the Settings .
2. Select the Log Out tab and click Yes to exit the app.

Note: If Cloud9 is not closing off correctly and is still running in the background, you can verify via the Windows Task Manager and by searching for C9Shell.exe, from there you can right-click and end the task.

3. Open Windows File Explorer to locate the configuration folder.
4. In the top address bar, copy and paste the following path and press Enter:

%localappdata%\Cloud9_Technologies\C9Trader

5. Right-click the "other" folder and select Delete to delete this folder entirely.

6. Relaunch the Cloud9 app and log in.
7.  Select the Settings , then the Audio Devices tab to reconfigure your microphone, speakers, and handsets, as these will have been reset to system defaults.