To ensure a user's connections on the Cloud9 desktop app are reflected on their physical 24-Button Board, you must configure the Button Board settings specifically for that user.
To access the user’s 24-Button Board configuration page on the Cloud9 Admin Portal:
- Select the Users tab
in the left navigation pane.
- Hover over the row of the user account in the table and select the Edit Buttons button
.
- Click the View Button Board button.
If the user’s 24-Button Board (BB) is being configured for the first time, you will see the following message on the page:
To assign Connections to Physical Buttons:
- Click the Edit button in the top right corner of the page to open the Edit Button Board page.
- Choose a button page using the red up and down arrows on the right side of the board.
- Select the Connections tab of the table.
This table lists the connections (including Intercoms) provisioned to the users' layout.
- Select the
icon of a connection and drag and drop it into a button of the board.
- Click the Save button to save your changes.
- If you don’t make any change to a button board, you can click Back to return to the button board view and quit the Edit mode.
- You can drag and drop buttons to reorganize the button board and swap buttons.
- You can clear the board using the options in the Clear Options dropdown menu.
- From the three dots menu of a button, you can delete or pin a button from the button board.
- The user will see their updated button layout on their Cloud9 desktop app and physical 24-Button Board upon their next login or after you trigger a re-loging as an Admin.
- Users can edit their physical button board from the Cloud9 desktop app.