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Cloud9 Admin & Troubleshooting

API configuration

Cloud9 APIs and API rate limits
See all API configuration articles

Audio devices and sound

Configure a mono headset to play on both sides
How to troubleshoot VDI audio issue
How to use Microsoft Teams and Cloud9 audio devices simultaneously
See all Audio devices and sound articles

Call recordings & transcription

Download call recordings
Find out the date and time of a call recording file
See all Call recordings & transcription articles

Cloud Dial Tone

Configure and assign Cloud9 Cloud Dial Tone extensions to users
See all Cloud Dial Tone articles

Installation and configuration

Cloud9 PC requirements
Configure media transport (UDP vs. TCP)
Install Cloud9 via *.exe file
MSI application packaging guidelines
Obtain the Cloud9 EXE and MSI hash value
See all Installation and configuration articles

Managing connections

Add an existing connection to a user
Change a Cloud9 connection to a different trading group
Create a new connection
Create and assign an Intercom connection to a user
See all Managing connections articles

Managing firm and user accounts

Create/Edit/Deactivate Cloud9 users accounts
Add a Cloud9 user from group B to group A
Add a Cloud9 user to a group
Cloud9 Admin Portal role permissions
Create a custom role and assign it to groups or specifics users
See all Managing firm and user accounts articles

Network connectivity requirements

Cloud9 network requirements
See all Network connectivity requirements articles

Provisioning call buttons

Add or edit connections on a user's Cloud9 24-Button Board
Copy a user's button layout
Editing Cloud9 button labels
Export a user's button layout
Manage button layouts for users
See all Provisioning call buttons articles

Support & Requests

Cloud9 Request Portal
Contact the Support Team for Cloud9 issues
Hardware and account application links for APAC client
See all Support & Requests articles

Troubleshooting

Cloud9 24-Button Board not turning on due to Logitech LampArray
Cloud9 blank login screen
Conflict between MSI and EXE installs (and alternate deployment strategies)
Disable the USB selective suspend feature on a PC
Retrieve Cloud9 logs (desktop app)
See all Troubleshooting articles

Symphony Messaging Admin & Troubleshooting

Getting Started as an Admin

Get ready for Symphony Messaging!
Install the Symphony Messaging Desktop App on a shared machine
Sign in to and out of the Admin Portal for the first time
Sign in to Symphony Messaging via Google Chrome for the first time
Sign in to the Symphony Messaging Desktop Application (SDA) for the first time
See all Getting Started as an Admin articles

Compliance

Audit trails
Ban members
Compliance Officers
Configure expression filters
Content export - file encryption/decryption
See all Compliance articles

Add-ons, Apps & Bots

Configure the access to apps
See all Add-ons, Apps & Bots articles

Access and Navigation

Navigate the Admin Portal
See all Access and Navigation articles

Company Settings

Allow external communication
Configure default company entitlements
Configure individual user entitlements
Configure LDAP sync
Disable single sign-on (SSO)
See all Company Settings articles

Error Messages

A network error interrupted SSO mobile error
Allow CA Renewals parameter setter must be called to initialize KeyManagerService class
Citrix VDI Client disconnected due to failure using SDA (Windows)
Content Export not found error
Could not decrypt this message or failed to send error message
See all Error Messages articles

How-to Guides

Access content export SFTP with RSA encryption configured via FileZilla and WinSCP
Add a new line in the text area element
Add users to a room in bulk
Align images in the text area element
Allow multiple button selection in Symphony Elements
See all How-to Guides articles

Log Files

AES GCM encryption error in Key Manager (KM) logs
Capture Android Intune Company Portal logs
Capture Android logs
Capture Android traffic with Fiddler
Capture client profile logs
See all Log Files articles

Symantec Data Loss Prevention (DLP)

Symantec Data Loss Prevention (DLP) Integration
See all Symantec Data Loss Prevention (DLP) articles

Team Management and Accounts

Account usage statistics
Browse accounts
Change account information
Create a new admin account
Create a new compliance account
See all Team Management and Accounts articles

Other

Access a test instance on mobile
Access Messaging Analytics documentation
Access the admin guide via the Admin Portal
Are messages shared on Symphony Messaging secure?
Assign Super Compliance Officers to a scoping group
See all Other articles

Product Status & Upgrades

Product Status & Upgrades articles

Symphony Docs

Symphony Docs articles