1. Symphony Help Center
  2. Messaging

Federation

WeChat

Add a contact to an existing WeChat room
Create a new WeChat contact
Create a new WeChat room
Edit a Federation contact
Enable WeChat official account notifications
See all WeChat articles

WhatsApp

Add a WhatsApp Federation contact natively from Symphony Messaging (video)
Create a new WhatsApp contact
Add and chat with WhatsApp Federation contacts from the extension app demo (video)
Can't reply to this type of message WhatsApp error
Create WhatsApp chat rooms
See all WhatsApp articles

WhatsApp Direct

Identify the owner of a Federation chat
Edit a Federation contact
Create a new WhatsApp contact
Block a Federation contact
Update Federation chat rooms
See all WhatsApp Direct articles

LINE

Add a contact to an existing LINE room
Add a new LINE contact
Create a new LINE contact
Create a new LINE room
Edit a Federation contact
See all LINE articles

SMS

Create a new SMS contact
Edit a Federation contact
Identify the owner of a Federation chat
Manage SMS rooms and room members
Share your Symphony Messaging out-of-office status with Federation contacts
See all SMS articles

SMS & Voice Direct

Block a Federation contact
Create a new SMS & Voice Direct contact
Edit a Federation contact
Edit incomplete SMS & Voice Direct contacts
Identify the owner of a Federation chat
See all SMS & Voice Direct articles

Web & Desktop

Web & Desktop articles

Mobile

Android

Get started with the Symphony Messaging Mobile App (Android)
Capture Android Intune Company Portal logs
External communications (Android)
Filter and search chats
Following people and topics
See all Android articles

iOS

Get started with the Symphony Messaging Mobile App (iOS)
External communications (iOS)
Filter and search chats (iOS)
Following people and topics (iOS)
How to change the language in the Symphony Messaging mobile app for iOS
See all iOS articles

Embedded Mode

Embedded Mode articles

Sponsored Access

Sponsored Access articles

Add-Ons

Messaging Analytics

Identify the number of messages a user has sent
See all Messaging Analytics articles

Microsoft Teams Video Integration

Join a Teams meeting
Launch a Teams meeting
Leave a Teams meeting
Microsoft Teams demo (video)
Teams meetings
See all Microsoft Teams Video Integration articles

SymBot

Creating a service request
Managing authorized support contacts
SymBot - your Symphony Messaging personal assistant
Updating a service request
See all SymBot articles

Symphony Developer

What APIs does Symphony Messaging have?
Building a chat bot using BDK 2.0
Does Symphony Messaging have a Bot Developer Kit?
How can I join the Symphony developer training?
How do I build an app on Symphony Messaging?
See all Symphony Developer articles

Zoom

Join a Zoom meeting on Symphony Messaging
Launch a Zoom meeting on Symphony Messaging
Leave a Zoom meeting on Symphony Messaging
Zoom integration into Symphony Messaging
See all Zoom articles

Universal Webhook

Install the Universal Webhook configuration app
See all Universal Webhook articles

Training Library

Training Library articles