Creating a service request

Using SymBot, authorized support account contacts have the ability to create service requests that will be sent directly to the Symphony Support team rather than using email.

To create a service request:

  1. Mention the SymBot in a direct chat or chat room with @Symbot.
  2. In the SymBot response, select Admin Support.

  1. Select Create Ticket.


  1. Complete the form.


Note: The Request FileVault Link checkbox is optional.

  1. Select Create Ticket.

You get a confirmation of the creation of a service request ticket. Your service request is sent directly to the Symphony Support team who will contact you as soon as possible.


  1. Choose whether or not you want to be notified of updates regarding your service request.


Note: SymBot will notify you in the conversation where you created the service request.