Managing authorized support contacts

Within SymBot, authorized Zendesk users for Symphony have the ability to manage other authorized Symphony support contacts.


Manage authorized support contacts by following these steps:


1. Mention SymBot in a 1:1 conversation or room


2. In the menu that is displayed, click Admin Support (Figure 1):



Figure 1 Admin Support


3. Click Manage Users (Figure 2):



Figure 2 Manage Users


4. A complete list of authorized support contacts for your associated organization is displayed


5. Add or remove authorized support contacts using these options (Figure 3):



Figure 3 Add/Remove Authorized Users


Note: Users can be offboarded via Symphony username or by providing a comma-separated list of email addresses


Note: Existing tickets must be reassigned when the assigned user is removed. An email address for the new assigned user is required 


Find more information on SymBot here