Managing authorized support contacts

Using SymBot, authorised support account contacts have the ability to manage other authorized support account contacts.


Manage authorized support contacts by following these steps:


1. @mention SymBot in a direct chat or a chat room.


2. In the subsequent menu, select Admin Support (Figure 1):



Figure 1 Admin Support


3. Select Manage Users (Figure 2):



Figure 2 Manage Users


4. A list of authorized support contacts for your associated organization will be displayed.


5. Add or remove authorized support contacts using the available options (Figure 3):



Figure 3 Add/Remove Authorized Users


Note: Users can be offboarded via Symphony username or by providing a comma-separated list of email addresses.


Note: Existing tickets must be reassigned when the assigned user is removed. An email address for the new assigned user is required.


6. Complete the form as required.