Managing authorized support contacts

Using SymBot, authorized support account contacts have the ability to manage other authorized support account contacts.

To manage authorized support contacts:

1. Mention the SymBot in a direct chat or chat room with @Symbot.
2. In the SymBot response, select Admin Support.

3. Select Manage Users.

It displays a list of authorized support contacts for your associated organization.

4. Add or remove authorized support contacts using the available options.

• To offboard users, you can use their Symphony username or provide a comma-separated list of email addresses.
• Existing tickets must be reassigned when the assigned user is removed. An email address for the new assigned user is required.

5. Complete the form as required.