Managing authorized support contacts

Using SymBot, authorized support account contacts have the ability to manage other authorized support account contacts.

To manage authorized support contacts:

  1. Mention the SymBot in a direct chat or chat room with @Symbot.
  2. In the SymBot response, select Admin Support.

  1. Select Manage Users.


It displays a list of authorized support contacts for your associated organization.

  1. Add or remove authorized support contacts using the available options.


  • To offboard users, you can use their Symphony username or provide a comma-separated list of email addresses.
  • Existing tickets must be reassigned when the assigned user is removed. An email address for the new assigned user is required.
  1. Complete the form as required.