Managing authorized support contacts

Using SymBot, authorised support account contacts have the ability to manage other authorized support account contacts.

Manage authorized support contacts by following these steps:

1. @mention SymBot in a direct chat or a chat room.

2. In the subsequent menu, select Admin Support (Figure 1):


Figure 1 Admin Support

3. Select Manage Users (Figure 2):


Figure 2 Manage Users

4. A list of authorized support contacts for your associated organization will be displayed.

5. Add or remove authorized support contacts using the available options (Figure 3):


Figure 3 Add/Remove Authorized Users

Note: Users can be offboarded via Symphony username or by providing a comma-separated list of email addresses.

Note: Existing tickets must be reassigned when the assigned user is removed. An email address for the new assigned user is required.

6. Complete the form as required.