WeChat notifications for official accounts are muted by default.
To see the notification pop-up window and hear alerts, you need to manually update the following setting every time you follow an official account:
- Tap on Official Accounts in Contacts.
- Tap on the official account 幸福尼科技Symphony to open it.
- Tap the profile icon.
- Tap the 3 dots menu and select Settings.
- Toggle off Mute Notifications.
If you are still unable to receive WeChat notifications, please contact the Symphony Support team at support@symphony.com for further assistance.