- Open WeChat and access Me > Settings:
-
Tap Message Notifications.
- Toggle on notifications, then tap Device Settings.
- Toggle Allow notifications on.
- In WeChat, go to Contacts > Service Accounts.
- Tap 幸福尼科技Symphony.
- Tap the person icon.
- Tap the horizontal 3 dot menu and select Settings.
- Ensure Mute Notifications is disabled and Receive Messages is enabled.
- Tap Notification management.
- Toggle on Receive Subscription Messages.
- Ensure both 客户咨询提醒 and 账号变更提醒 are set to Receive.
- Go back to the previous screen and tap the 3 dot menu again.
- Select Stick Service Account On Top.
- When a new incoming message is received, a pop-up notification and a red badge appears on top of WeChat icon on home screen:
幸福尼科技Symphony appears in WeChat > Chats.