Remove a Federation contact

Symphony Messaging users (advisors) with the "Delete contacts" permission can remove a Federation contact directly from their contact profile.

From the Symphony Message web or desktop app

1. Type the contact's name in Advanced Search results, access the More menu next to their name and select View profile.

OR

2. In a Symphony Messaging chat with the contact, click on the number of people in the chat header to access the Members panel, select the More menu of the contact, and select View profile.
3. On the contact's profile card, click on Remove Contact.

4. A confirmation alert will appear. Click Remove to confirm.

Impacts of removing a contact

• The contact is removed from the advisor contact list, though they remain registered at the Symphony Messaging instance level, and can be onboarded again if needed.
• The direct chat between the advisor and the contact is deleted and the advisor is removed from all chats with this contact.
• In group chats, the system handles membership automatically: if the advisor is the only group chat owner, then ownership is reassigned to another advisor in the chat; if no other advisors are present, the group chat is deactivated.