Symphony Messaging users can set their your presence status from the desktop or the mobile app to let others know their availability. See the help article Set your presence status for detailed information.
If you are a Symphony Messaging user who is entitled to any Federation channels, such as WhatsApp, WeChat, SMS, LINE, or SMS & Voice Direct, you can let your Federation contacts know you are out-of-office from Symphony Messaging by sending them an automatic reply when they try to contact you in your absence.
From the desktop app
- Select your profile picture in the bottom left corner of Symphony Messaging.
- Select Set duration.
- Select Out of office in the Status dropdown menu of the Set duration modal.
- Set the date of your return.
- Toggle on Auto-reply for other channels.
- Select the Federation channels you want to send automatic replies to in your absence (available options are based on your Federation entitlements). The Auto-reply preview section shows the automatic reply your Federation contacts might receive.
- Select Save to apply your presence status for the selected Federation channels.
Automatic replies are sent to any contact who tries to reach you in the Symphony Messaging chat on the desktop and mobile app, and in their WhatsApp, WeChat, SMS, LINE, or SMS & Voice Direct app with the message:
“[First name, Last name] is out of office until [Day, Month, Year], (UTC +[hours]”
- The date and time are only displayed if specified, with the time being displayed in the Symphony Messaging user’s local time zone.
From the mobile app
- From your chat list, tap the three dot menu.
- Select Settings and toggle on the Out of office option.
- To select a a return date and time, tap on Returning. Once the scheduled end time is reached, the out of office status automatically clears and auto-replies cease.
- To send an automated reply, toggle on the Auto-reply for other channels option.
- Select the Federation channels within your entitlements you want to send automatic replies to in your absence. The Auto-reply preview section shows the automatic reply four Federation contacts will receive.
- Select Save to apply your presence status for the selected channels.
Note: The auto-reply is sent only once per chat during the active out of office window.