Get started with the Symphony Messaging Mobile App (iOS)

To be able to send messages, you must first start a chat or a group chat with the people you want to contact.

Start a new chat

One-to-one chat

Tap the button in the top right corner of the app.
Search for the person you want to connect with.

Select the person in the search results to start chatting with them.

Group chat

Tap the button in the top right corner of the app.
Tap the Create group button.

Search and select people's names.

Tap Next.
Enter the group name (optional), then tap Create to create the chat.

You can immediately start chatting with the group you just created.

Join a chat room

Tap the Search icon in the top left corner of the app and select Rooms.
Enter the name of the room.
1. If it is a public room, tap the name to join it.
2. If it is a private room, tap the room name, then request to join the room and wait for approval from the room owner.

Also note that not all rooms are visible in search results.

View the chat details

To view information about a chat, tap the chat header.
1. Tap Members to view all room members and their roles.
2. Tap Attachments to see any files sent in the room.
3. Tap Properties to view or change the permissions and settings (only for group chats).

Add members to existing chats

Depending on the room preferences, only room owners may be able to add members. Owners are always listed at the top of the members list you access from the chat details.

Select a group chat and tap the chat header.
Select Members.
Tap Add.

Search for or select the members you want to add.
Tap Done in the top right corner of your screen.

The selected users are added to the chat.

Update chat room owners

Chat room owners can make other room members an owner, or remove them as an owner.

To promote or demote a member in a chat:

Tap the chat header.
Select a member and select the Make an owner or Demote option.

Send files

Attachments

To send an attachment file, tap the Attachments icon.

Select the file and tap Open.
Tap the Send icon.
To remove an attachment file before sending the message, tap the x in the top right corner of the attachment.

Photos

To take and send a photo, tap the Picture icon.
Tap Take a photo.
Tap Use Photo.

To remove an attachment file before sending the message, tap the x in the top right corner of the attachment.

Reply to, forward, copy, pin, save or remove messages

To access the Message actions menu, long press the message in the chat.
Copy, forward, reply to, save, pin or remove the message.

Connect via QR code

Tap the More menu at the bottom of the screen.
Tap the QR code icon to display your profile QR code.

Select the desired option for the QR code.

Share contacts from your mobile device's Contacts app

Open your Contacts app on your phone and select a contact.
Select the Share Contact option.
Select Symphony Messaging to send your contact’s details to a chat.
Select the Share contact option in Symphony Messaging .
Select a chat and tap Send to the vcf/vCard file..

The Symphony Messaging user receiving the vcf/vCard file can view the contact's card.

From their phone, they can tap the received file to display the contact details.

From the desktop app or their browser, they can view the vCard of the contact you sent and download the file.

Leave a chat room

You cannot leave a room if you are the single member of the room. If you are the single room owner, promote another member as room owner before you leave the room.

To leave a chat room, tap the chat header.
Tap Leave Chat.

Deactivate a chat room

To deactivate a chat room, tap the chat header.
Tap Deactivate.

If you require further assistance on mobile, please contact the Symphony Support team at support@symphony.com