Accept/decline chats

Enable Accept/decline chats to receive pop out notifications for time-sensitive chats. In Symphony, select the Settings icon (Figure 1):


Figure 1 Settings

Select the General tab.

Enable Accept/decline chats (Figure 2):


Figure 2 Accept/decline chats

When you receive an urgent chat alert, a pop out with a message appears with the option to Ignore, Snooze, or Accept (Figure 3):


Figure 3 Urgent chat alert

If you ignore the notification, the sender will receive an automatic reply stating Is not available at the moment.

If you snooze the notification, the sender will not receive an automatic reply. You will be reminded of this notification every 10 minutes until you accept or decline it.

If you accept the notification, you will immediately be directed to the chat where the message was sent. The sender will receive an automatic reply stating Accepted the chat request.