If you receive an error code when attempting to log in to Symphony via SSO, use the table below to obtain a more detailed description of the error (Table 1):
Error Code | Error Description |
1 | SSO Protocol error |
2 | No user name found in SAML assertion |
3 | No user account found in the system |
4 | No X.509 certificate found in the system |
5 | Only POST request is supported |
6 | Incorrect SAML SSO POST data |
7 | The site is not allowed to use SSO |
8 | Incorrect X.509 certificate to validate SAML assertion |
9 | Loading configuration error |
10 | The value of NameQualifier does not match site URL |
11 | Unable to reach Assertion Party |
12 | Failed to resolve SAML Artifact |
13 | Invalid SAML assertion |
14 | Recipient does not match webex.com |
15 | X.509 certificate has expired |
16 | User account is locked |
17 | User account is expired |
18 | User account has been deactivated |
19 | SAML assertion is expired |
20 | SAML assertion is unsigned |
21 | User role is not allowed to login |
22 | Invalid RequestedSecurityToken |
23 | Invalid digital signature |
24 | Untrusted Issuer |
25 | Name Identifier format is incorrect |
26 | Unable to generate AuthnRequest |
27 | Unable to generate Logout Request |
28 | InResponseTo does not match the request ID |
29 | Invalid Response message |
30 | Invalid Request message |
31 | Auto Account Create failed |
32 | Auto Account Update failed |
Table 1 SSO Error Codes
If the error persists, please contact the Symphony Support team at support@symphony.com with the SSO error code and inform them that you are experiencing issues with SSO login.
Note: In addition to the SSO error code, please also capture your Console log and HAR file to aid investigations