If you receive an error code when attempting to log in to Symphony via SSO, use the table below to obtain a more detailed description of the error (Table 1):
| Error Code | Error Description |
| 1 | SSO Protocol error |
| 2 | No user name found in SAML assertion |
| 3 | No user account found in the system |
| 4 | No X.509 certificate found in the system |
| 5 | Only POST request is supported |
| 6 | Incorrect SAML SSO POST data |
| 7 | The site is not allowed to use SSO |
| 8 | Incorrect X.509 certificate to validate SAML assertion |
| 9 | Loading configuration error |
| 10 | The value of NameQualifier does not match site URL |
| 11 | Unable to reach Assertion Party |
| 12 | Failed to resolve SAML Artifact |
| 13 | Invalid SAML assertion |
| 14 | Recipient does not match webex.com |
| 15 | X.509 certificate has expired |
| 16 | User account is locked |
| 17 | User account is expired |
| 18 | User account has been deactivated |
| 19 | SAML assertion is expired |
| 20 | SAML assertion is unsigned |
| 21 | User role is not allowed to login |
| 22 | Invalid RequestedSecurityToken |
| 23 | Invalid digital signature |
| 24 | Untrusted Issuer |
| 25 | Name Identifier format is incorrect |
| 26 | Unable to generate AuthnRequest |
| 27 | Unable to generate Logout Request |
| 28 | InResponseTo does not match the request ID |
| 29 | Invalid Response message |
| 30 | Invalid Request message |
| 31 | Auto Account Create failed |
| 32 | Auto Account Update failed |
Table 1 SSO Error Codes
If the error persists, please contact the Symphony Support team at support@symphony.com with the SSO error code and inform them that you are experiencing issues with SSO login.
Note: In addition to the SSO error code, please also capture your Console log and HAR file to aid investigations