SSO error codes

If you receive an error code when attempting to log in to Symphony via single sign-on (SSO), use the table below to obtain a more detailed description of the error (Table 1):

Error Code Error Description
1  SSO Protocol error.
2  No user name found in SAML assertion.
3  No user account found in the system.
4  No X.509 certificate found in the system.
5  Only POST request is supported.
6  Incorrect SAML SSO POST data.
7  The site is not allowed to use SSO.
8  Incorrect X.509 certificate to validate SAML assertion.
9  Loading configuration error.
10  The value of NameQualifier does not match site URL.
11  Unable to reach Assertion Party.
12  Failed to resolve SAML Artifact.
13  Invalid SAML assertion.
14  Recipient does not match
15  X.509 certificate has expired.
16  User account is locked.
17  User account is expired.
18  User account has been deactivated.
19  SAML assertion is expired.
20  SAML assertion is unsigned.
21  User role is not allowed to login.
22  Invalid RequestedSecurityToken.
23  Invalid digital signature.
24  Untrusted Issuer.
25  Name Identifier format is incorrect.
26  Unable to generate AuthnRequest.
27  Unable to generate Logout Request.
28  InResponseTo does not match the request ID.
29  Invalid Response message.
30  Invalid Request message.
31  Auto Account Create failed.
32  Auto Account Update failed.

Table 1 SSO error codes

If the error persists an your internal IT team are unable to resolve it, please contact the Symphony Support team at with the SSO error code and inform them that you are experiencing issues with SSO login.

Note: In addition to the SSO error code, please also capture your Console logs and HAR file logs