If you receive an error code when attempting to log in to Symphony via single sign-on (SSO), use the table below to obtain a more detailed description of the error (Table 1):
| Error Code | Error Description |
| 1 | SSO Protocol error. |
| 2 | No user name found in SAML assertion. |
| 3 | No user account found in the system. |
| 4 | No X.509 certificate found in the system. |
| 5 | Only POST request is supported. |
| 6 | Incorrect SAML SSO POST data. |
| 7 | The site is not allowed to use SSO. |
| 8 | Incorrect X.509 certificate to validate SAML assertion. |
| 9 | Loading configuration error. |
| 10 | The value of NameQualifier does not match site URL. |
| 11 | Unable to reach Assertion Party. |
| 12 | Failed to resolve SAML Artifact. |
| 13 | Invalid SAML assertion. |
| 14 | Recipient does not match webex.com. |
| 15 | X.509 certificate has expired. |
| 16 | User account is locked. |
| 17 | User account is expired. |
| 18 | User account has been deactivated. |
| 19 | SAML assertion is expired. |
| 20 | SAML assertion is unsigned. |
| 21 | User role is not allowed to login. |
| 22 | Invalid RequestedSecurityToken. |
| 23 | Invalid digital signature. |
| 24 | Untrusted Issuer. |
| 25 | Name Identifier format is incorrect. |
| 26 | Unable to generate AuthnRequest. |
| 27 | Unable to generate Logout Request. |
| 28 | InResponseTo does not match the request ID. |
| 29 | Invalid Response message. |
| 30 | Invalid Request message. |
| 31 | Auto Account Create failed. |
| 32 | Auto Account Update failed. |
Table 1 SSO error codes
If the error persists an your internal IT team are unable to resolve it, please contact the Symphony Support team at support@symphony.com with the SSO error code and inform them that you are experiencing issues with SSO login.
Note: In addition to the SSO error code, please also capture your Console logs and HAR file logs.