Occasionally, users may receive a Failed to ingest message error message when sending a blast message. This is usually displayed when the user is attempting to send a blast message but is not connected to the recipient(s) in the chat room(s).
This issue can be resolved by following these steps:
- Press ctrl+shift+i in the Symphony Messaging Desktop Application (SDA) or F12 in Google Chrome whilst sending a blast message to display Developer Tools.
- Search for the following call in the Network menu to identify the Stream ID causing the error.
https://companyabc.symphony.com/webcontroller/ingestor/MessageService/bulk
- companyabc is the name of your pod.
- Navigate to the Response menu and locate the Stream ID which displays the Internal Server Error.
- Capture the Stream ID and search for member details in the stream to ensure that members of stream have active connections between them.
- Deselect the member(s) of the above failed stream from the blast message window and attempt to send the blast message again. To send a blast message to those members you are not connected to, send a connection request to their profile first.
If the above does not resolve the issue, please contact the Symphony Support team at support@symphony.com and inform them that you are experiencing issues with a failed to ingest error message whilst sending a blast message.