The following error can be returned when logging in to the pod:
SAML Assertion could not be validated. Please contact your administrator. Retry Now” and in Devtool error is {"status":"FORBIDDEN" Status Code: 403}
Usually, this error happens if the requests go to the Key Manager (KM) on /relay/setsession and return an HTTP 403 response.
To fix this issue:
- First, refer to this article and check if there are no issues with the certificates: SAML assertion could not be validated error
- If the certificate is valid, log in to the On-premises Key Manager.
- Navigate to the Symphony Configurations directory.
- Open the keymanager_config.json configuration file.
- Change the value of the disableSkeyAuthentication argument from "true" to "false":
"disableSkeyAuthentication": "false",
- Save the file.
- Test if you can log in.