The Global Mute feature is designed for handset/headset users. It mutes the local user's voice from emanating out of all local peers' speakers to prevent acoustic feedback and the "stadium effect". If a user shares a connection with teammates to their counterparty, when the user selects that line with their handset, their teammates will no longer be able to hear that conversation. The conversation will only be between the user and the distant end firm. If the teammates also jump into that line on their handset, they will then barge into that line and be part of the conversation.
To enable Global Mute for a specific user:
- Select the Users tab
on the Cloud9 Admin Portal.
- Hover over the row of the user you want to edit and click the Edit user details icon
.
- In the User Settings section, enable the Global Mute setting.
- Click the Save button at the bottom of the page. Once saved, instruct the user to log out and log back in to their Cloud9 application for the new settings to take effect.
Important note: You can exclude Hoots from the Global Mute feature so that If a user with Global Mute enabled makes a call on an excluded Hoot, their peers can hear their voice and see the button lamping. Otherwise, their peers would not hear their voice nor see the button light up. For this, enable the Exclude From Global Mute setting by editing the Hoot connection (Cloud9 Admin Portal > Connections tab > Select Hoots in the dropdown menu > Edit the Hoot connection > Enable the Exclude From Global Mute setting).