Multi-Factor Authentication (MFA) adds an additional security layer to your Cloud9 Admin Portal account. By requiring a one-time password (OTP) in addition to a standard username and password, this ensures that only authorised users can access the Cloud9 Admin Portal.
Enable MFA for a user
Only Firm Admins and authorized Custom Role Admins can enable MFA:
- Log in to the Cloud9 Admin Portal and select the Users tab.
- Hover over the user's account in the table and click the Edit User button
.
- Click the Edit User Role button.
- Make sure a role is assigned to the user in the Assigned Role dropdown menu.
- Check Enable Multi-Factor Authentication.
- Click Save.
User instructions on setting up MFA on an authenticator app
Once MFA is enabled, the user must complete the following setup to access MFA. After this setup is complete, the user will need to enter their standard username and password followed by the current code displayed in your designated authenticator app to access the Cloud9 Admin Portal.
- Receiving the QR Code for setup.
The user will receive an email containing a unique QR code they will use to link their Cloud9 Admin Portal account to their mobile device.
- Link to an Authenticator App.
You can use any of the standard authentication apps, for example:
- Google Authenticator
- Duo Mobile
- Microsoft Authenticator
Open your chosen app and select the option to add a new account by scanning the QR code provided in the email.
3. Log in securely.
After the account is linked, the app will generate a six-digit one-time password (OTP) that refreshes every 30 seconds.