Create a new L1/L2 support account

L1/L2 support accounts allow certain users from your organization to handle user basic management tasks like password resets or amending certain account details without having access to the additional privileges that an admin has.

To create a new L1/L2 support account:

  1. Navigate to Create An Account in the Admin Portal under Accounts.
  2. Enter the Basic Information of the user under the End-User Account tab.
  3. Select their Role Type as L1 Support or L2 Support.



  • The First Name and Last Name fields have a 64 character limit.
  • All other fields have a 256 character limit.
  1. Select whether their password is emailed to them as a link, is automatically generated by Symphony, or is set manually.


  1. Complete the rest of the account information, for example Contact Information, Business Information, and Entitlements.
  2. Select Create to save the new L1/L2 support account.


Table 1 below shows the differences between the two types of support accounts.

Role Type Section Access
 L1 Support  Accounts  Browse Accounts
 Create Account
 Bulk Manage Accounts
 Bulk Job History
 Compliance  Disclaimer Insertion
 L2 Support  Accounts  Browse Accounts
 Create Account
 Bulk Manage Accounts
 Bulk Job History
 Compliance  Disclaimer Insertion
 Company Settings

 Manage Blacklist

For more information on accounts, refer to the Symphony Admin Guide.