L1/L2 support accounts allow certain users from your organization to handle user basic management tasks like password resets or amending certain account details without having access to the additional privileges that an admin has.
To create a new L1/L2 support account, navigate to Create An Account in the Admin Portal under Accounts. Enter the Basic Information of the user under the End-User Account tab and select their Role Type as L1 Support or L2 Support (Figure 1):
Figure 1 Create An Account
Note: First Name and Last name have a 64 character limit.
Note: All other fields have a 256 character limit.
Select Create to save the new L1/L2 support account (Figure 2):
Figure 2 Create
A table of the differences between a L1 support account and a L2 support account is below (Table 1):
| Role Type | Section | Access |
| L1 Support | Accounts | Browse Accounts |
| Create Account | ||
| Bulk Manage Accounts | ||
| Bulk Job History | ||
| Compliance | Disclaimer Insertion | |
| L2 Support | Accounts | Browse Accounts |
| Create Account | ||
| Bulk Manage Accounts | ||
| Bulk Job History | ||
| Compliance | Disclaimer Insertion | |
| Company Settings |
Manage Blacklist |
Table 1 Differences