Create a new service account

Service accounts are used by applications such as LDAP sync, pre-built or custom bots and any application built using Symphony APIs.

Note: This type of account cannot be assigned to an employee.

To create a new service account:

  1. Navigate to Create An Account in the Admin Portal under Accounts.
  2. Enter the Basic Information of the account under the Service Account tab.


  • The First Name and Last Name fields have a 64 character limit.
  • All other fields have a 256 character limit.
  1. Complete the rest of the account information, for example Additional Information and Entitlements.
  2. Select Create to save the new service account.


For more information on accounts, refer to the Symphony Admin Guide.