Username/email or password was incorrect - mobile error

While using the Symphony mobile app, users may receive the following error (Figure 1):



Figure 1 Error Message


When this happens, please do the following:


1. Verify with your internal IT team that your account is active and enabled for mobile use


2. Confirm your sign-in credentials. If you are unsure how to do this, ask your internal IT team

Note: Your company may have set your username as your Windows login, or the first part of your email address (before the domain). The Symphony mobile app requires the full email address associated with your account. If your username and email address do not match, the above error will occur


If you are still experiencing issues after confirming your account credentials are correct and enabled for mobile use, please contact Symphony Support at for further assistance.