While using the Symphony mobile app, users may receive the following error (Figure 1):
Figure 1 Error Message
When this happens, please do the following:
1. Verify with your internal IT help desk that your account is active and enabled for mobile use
2. Confirm your sign-in credentials. If you are unsure how to do this, ask your internal IT help desk
Note: Your company may have set your username as your Windows login, or the first part of your email address (before the domain). The Symphony mobile app requires the full email address associated with your account. If your username and email address do not match, the above error will occur
If you are still experiencing issues after confirming your account credentials are correct and enabled for mobile use, please contact Symphony Support at email@example.com for further assistance.