User not found error

When signing into Symphony via SSO, this message may sometimes appear: User not found. Retry Now (Figure 1):

 

1.png

Figure 1 User Not Found

 

This error usually happens for one of the following reasons:

 

  • The account SSO ID has been changed and does not match the one in Symphony
  • The account has been deactivated
  • The account has not been created

For all of the above scenarios, the user will need to reach out to their internal SSO/ IT Helpdesk or their Symphony Administrator respectively, to modify, activate or create the account as required.