When signing in to Symphony Messaging via single sign-on (SSO), the following error message may sometimes appear:
This error usually happens for one of the following reasons:
- The account SSO ID has been changed and does not match the one in Symphony Messaging.
- The account has been deactivated.
- The account has not been created.
To resolve this, the user should contact their internal IT team or their Symphony Messaging Administrator respectively and ask them to modify, activate or create the account as required.