When signing into Symphony via SSO, this message may sometimes appear: User not found. Retry Now (Figure 1):
Figure 1 User Not Found
This error usually happens for one of the following reasons:
- The account SSO ID has been changed and does not match the one in Symphony
- The account has been deactivated
- The account has not been created
For all of the above scenarios, the user will need to reach out to their internal SSO/ IT Helpdesk or their Symphony Administrator respectively, to modify, activate or create the account as required.