Invalid authenticity token error

When logging into the Symphony Help Centre, a user may experience a Forbidden - Invalid authenticity token error (Figure 1):



Figure 1 Error


This issue occurs when the browser does not allow third-party cookies from


Enable third-party cookies in Google Chrome by following these steps:


1. Open a Chrome browser and navigate to chrome://settings/cookies 


2. Click Add next to Sites that can always use cookies


3. Enter [*] and check the Including third-party cookies on this site checkbox (Figure 2):



Figure 2 Add a Site


4. Click Add (Figure 3):



Figure 3 Add


5. Exit the Settings page, refresh the browser and confirm the Forbidden - Invalid authenticity token error is no longer displayed


Note: The user may also need to clear their cache for these changes to to affect. Refer to the Knowledge Article found here on how to clear your cache