Invalid authenticity token error

When logging into the Symphony Help Centre, a user may experience a Forbidden - Invalid authenticity token error (Figure 1):

 

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Figure 1 Error

 

This issue occurs when the browser does not allow third-party cookies from symphony.com.

 

Enable third-party cookies in Google Chrome by following these steps:

 

1. Open a Chrome browser and navigate to chrome://settings/cookies 

 

2. Click Add next to Sites that can always use cookies

 

3. Enter [*].symphony.com and check the Including third-party cookies on this site checkbox (Figure 2):

 

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Figure 2 Add a Site

 

4. Click Add (Figure 3):

 

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Figure 3 Add

 

5. Exit the Settings page, refresh the browser and confirm the Forbidden - Invalid authenticity token error is no longer displayed

 

Note: The user may also need to clear their cache for these changes to to affect. Refer to the Knowledge Article found here on how to clear your cache