How to capture android logs

Capture logs from an Android device by following these steps:


1. From the Symphony mobile app, navigate to the Chats tab (Figure 1):



Figure 1 Chats


2. Tap the screen 5 times within the area highlighted by the red box (Figure 2):



Figure 2 Tap Area


3. The logs will be displayed on screen (Figure 3):



Figure 3 Logs


4. Press and hold the logs for 5 seconds


Note: Although this will appear to do nothing, the logs will be copied to your Android clipboard


5. Navigate to your email application


6. Compose a new email and paste the logs into body of the message


7. Send the logs to the Symphony Support team at


Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault