How to capture iOS logs

iOS logs contain useful performance information which can assist in troubleshooting certain scenarios.

Capture logs from an iOS device by following these steps:

1. Navigate to Settings (Figure 1):


Figure 1 Settings

2. Select Logs (Figure 2):


Figure 2 Logs

3.The logs will be displayed on screen (Figure 3):


Figure 3 Logs

4. Tap the logs, long press the cursor, then choose Select All followed by Copy (Figure 4):


Figure 4 Select All And Copy

5. Compose a new email and paste the logs into body of the message.

6. Send the logs to the Symphony Support team at

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.