How to capture iOS logs

Capture logs from an iOS device by following these steps:

1. From the Symphony mobile app, navigate to the Chats tab (Figure 1):



Figure 1 Chats


2. Tap the screen 5 times within the area highlighted by the red box (Figure 2):



Figure 2 Tap Area


3. The logs will be displayed on screen (Figure 3):


Figure 3 Logs


4. Tap the logs and tap again, then choose Select All followed by Copy (Figure 4):


Figure 4 Select All And Copy


5. Navigate to your email application


6. Compose a new email and paste the logs into body of the message


7. Send the logs to the Symphony Support team at


Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault