How to capture iOS logs

Kaosar Ahmed

May 05, 2022 10:29

Capture logs from an iOS device by following these steps:

Version 1.57 and above

1. From the Symphony mobile app, navigate to the Settings menu (Figure 1):

Figure 1 Settings

2. Click Logs (Figure 2):

Figure 2 Logs

3.The logs will be displayed on screen (Figure 3):

Figure 3 Logs

4. Tap the logs, long press the cursor, then choose Select All followed by Copy (Figure 4):

Figure 4 Select All And Copy

5. Navigate to your email application

6. Compose a new email and paste the logs into body of the message

7. Send the logs to the Symphony Support team at support@symphony.com

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault

Version 1.56 and below

1. From the Symphony mobile app, navigate to the Chats tab (Figure 5):

Figure 5 Chats

2. Tap the screen 5 times within the area highlighted by the red box (Figure 6):

Figure 6 Tap Area

3. The logs will be displayed on screen (Figure 7):

Figure 7 Logs

4. Tap the logs, tap a second time, then choose Select All followed by Copy (Figure 8):

Figure 8 Select All And Copy