iOS logs contain useful performance information which can assist in troubleshooting certain scenarios.
Capture logs from an iOS device by following these steps:
1. Navigate to Settings (Figure 1):
Figure 1 Settings
2. Select Logs (Figure 2):
Figure 2 Logs
3.The logs will be displayed on screen (Figure 3):
Figure 3 Logs
4. Tap the logs, long press the cursor, then choose Select All followed by Copy (Figure 4):
Figure 4 Select All And Copy
5. Compose a new email and paste the logs into body of the message.
6. Send the logs to the Symphony Support team at support@symphony.com
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.