How to capture iOS logs

iOS logs contain useful performance information which can assist in troubleshooting certain scenarios.

Capture logs from an iOS device by following these steps:

1. Navigate to Settings (Figure 1):

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Figure 1 Settings

2. Select Logs (Figure 2):

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Figure 2 Logs

3.The logs will be displayed on screen (Figure 3):

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Figure 3 Logs

 

4. Tap the logs, long press the cursor, then choose Select All followed by Copy (Figure 4):

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Figure 4 Select All And Copy

 

5. Compose a new email and paste the logs into body of the message.

 

6. Send the logs to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.