Version 1.57 and above
1. From the Symphony mobile app, navigate to the Settings menu (Figure 1):
Figure 1 Settings
2. Click Logs (Figure 2):
Figure 2 Logs
3.The logs will be displayed on screen (Figure 3):
Figure 3 Logs
4. Tap the logs, long press the cursor, then choose Select All followed by Copy (Figure 4):
Figure 4 Select All And Copy
5. Navigate to your email application
6. Compose a new email and paste the logs into body of the message
7. Send the logs to the Symphony Support team at support@symphony.com
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault
Version 1.56 and below
1. From the Symphony mobile app, navigate to the Chats tab (Figure 5):
Figure 5 Chats
2. Tap the screen 5 times within the area highlighted by the red box (Figure 6):
Figure 6 Tap Area
3. The logs will be displayed on screen (Figure 7):
Figure 7 Logs
4. Tap the logs, tap a second time, then choose Select All followed by Copy (Figure 8):
Figure 8 Select All And Copy
5. Navigate to your email application
6. Compose a new email and paste the logs into body of the message
7. Send the logs to the Symphony Support team at support@symphony.com
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault