Capture logs from an iOS device by following these steps:
1. From the Symphony mobile app, navigate to the Chats tab (Figure 1):
Figure 1 Chats
2. Tap the screen 5 times within the area highlighted by the red box (Figure 2):
Figure 2 Tap Area
3. The logs will be displayed on screen (Figure 3):
Figure 3 Logs
4. Tap the logs and tap again, then choose Select All followed by Copy (Figure 4):
Figure 4 Select All And Copy
5. Navigate to your email application
6. Compose a new email and paste the logs into body of the message
7. Send the logs to the Symphony Support team at support@symphony.com
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault