How to capture Console logs

Console logs contain useful logging information which can assist in troubleshooting certain scenarios.

 

Capture Console logs by following these steps:

 

1. Display Developer Tools by pressing Ctrl+Shift+I in the Symphony Desktop Application (SDA) or F12 in Google Chrome.

 

2. Navigate to the Console menu (Figure 1):

 

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Figure 1 Console menu

 

Note: Ensure the Console settings are expanded.

 

3. Click the Clear console icon and ensure the Preserve log and Autocomplete from history checkboxes highlighted are checked (Figure 2):

 

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Figure 2 Console menu settings

 

4. The next time the issue occurs, navigate to the page/item that is experiencing the problem. At this point, entries in the Console log should start to populate as actions are performed, for example when a message is sent or as a room is created (Figure 3):

 

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Figure 3 Console menu logs

 

5. Once the issue has been captured, Stop the Console log.

 

6. Right click on the Console menu logs, click Save as… and save the logs as a .txt file  (Figure 4):

 

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Figure 4 Save as...

 

8. Send the Console logs to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.