Find and send requests to external users

If your company allows external communications, use quick search to find and connect with people outside of your organization.  of the person you would like to connect with or use advanced search to see more results.

Note: If you don’t see external contacts in search results, you are not enabled for external communication and should contact your internal IT team. If you do see external contacts, but don't see the contact you’re looking for, that person may not be set up to communicate externally on Symphony.

  1. From the Quick Search , type in the name and find the person you want to connect with.
  2. Select Connect to send a connection request.

  1. Open their profile to see if your connection request has been submitted successfully. You will see the Pending status.

When a user accepts your request you can start chatting. You will be notified of all connection request updates in your notifications.