Super Compliance Officers and Compliance Officers can lock chat rooms to restrict their use when necessary. When a room is locked, it is immediately deactivated and room owners are prevented from reactivating it.
To lock a chat room:
- In Symphony, select the Settings icon.
- Select Admin Portal. This option is only available if you're a designated Administrator with Admin Portal access.
- Select Begin Session.
Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.
- Select All Conversations under Compliance.
- Select the room you want to lock and in the corresponding Conversation Detail window, select Lock.
- Enter a Justification and select Lock. You will receive a confirmation that the room is locked and the status will change to Locked.
Refer to the latest version of the Symphony Admin Guide for further information on locking chat rooms.