Lock a chat room

Super Compliance Officers and Compliance Officers can lock chat rooms to restrict their use when necessary. When a room is locked, it is immediately deactivated and room owners are prevented from reactivating it.

To lock a chat room:

  1. In Symphony, select the Settings icon.


  1. Select Admin Portal. This option is only available if you're a designated Administrator with Admin Portal access.
  2. Select Begin Session.

Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.

  1. Select All Conversations under Compliance.


  1. Select the room you want to lock and in the corresponding Conversation Detail window, select Lock.

  1. Enter a Justification and select Lock. You will receive a confirmation that the room is locked and the status will change to Locked.

Refer to the latest version of the Symphony Admin Guide for further information on locking chat rooms.