Lock a chat room

Super Compliance Officers and Compliance Officers can lock chat rooms to restrict their use when necessary. When a room is locked, it is immediately deactivated and room owners are prevented from reactivating it.

To lock a chat room, navigate to All Conversations in the Admin Portal under Compliance (Figure 1):


Figure 1 All Conversations

Select the room you want to lock and in the corresponding Conversation Detail window, select Lock (Figure 2):


Figure 2 Lock

Enter a Justification and select Lock (Figure 3):


Figure 3 Lock

You will receive a confirmation that the room is locked and the status will change to Locked.

Further information on locking chat rooms can be found here.