Unban members

Super Compliance Officers and Compliance Officers can unban members from specific chat rooms. 

To unban a member, navigate to All Conversations in the Admin Portal under Compliance (Figure 1):


Figure 1 All Conversations

Use the Browse Conversations filters to locate the chat room then select Apply to see the chat details. Select the Members tab and select the Unban Member icon for the member you wish to unban (Figure 2):


Figure 2 Unban Member

Enter a Justification and select Unban (Figure 3):


Figure 3 Unban

Confirmation that the member has been unbanned will be displayed (Figure 4):


Figure 4 Member unbanned

Further information on unbanning members can be found here.