Super Compliance Officers and Compliance Officers can unban members from specific chat rooms.
To unban a member:
- In Symphony Messaging, select the Settings icon.
- Select Admin Portal. This option is only available if you're a designated Administrator with Symphony Messaging Admin Portal access.
- Select Begin Session.
Note: Session Objective and Comments are optional fields and are not required to access the Symphony Messaging Admin Portal.
- Select All Conversations under Compliance.
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Use the Browse Conversations filters to locate the chat room, and select Apply to see the chat details.
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Select the Members tab and select the Unban Member icon for the member you wish to unban.
- Enter a Justification and select Unban.
You will get a confirmation message that the member was unbanned.
Refer to the latest version of the Symphony Messaging Admin Guide for further information on unbanning members.