Super Compliance Officers and Compliance Officers can unlock chat rooms if it is decided they are required again. When a room is unlocked, it is immediately reactivated and members can chat in it straight away.
To unlock a chat room:
- In Symphony Messaging, select the Settings icon.
- Select Admin Portal.
This option is only available if you're a designated Administrator with Symphony Messaging Admin Portal access.
- Select Begin Session.
Note: Session Objective and Comments are optional fields and are not required to access the Symphony Messaging Admin Portal.
- Select All Conversations under Compliance.
- Select the room you want to unlock and in the corresponding Conversation Detail window, select Unlock.
- Enter a Justification and select Unlock.
You will get a confirmation message that the room was unlocked.
Refer to the latest version of the Symphony Messaging Admin Guide for further information on unlocking chat rooms.