Unlock a chat room

Super Compliance Officers and Compliance Officers can unlock chat rooms if it is decided they are required again. When a room is unlocked, it is immediately reactivated and members can chat in it straight away.

To unlock a chat room, navigate to All Conversations in the Admin Portal under Compliance (Figure 1):


Figure 1 All Conversations

Select the room you want to unlock and in the corresponding Conversation Detail window, select Unlock (Figure 2):


Figure 2 Unlock

Enter a Justification and select Unlock (Figure 3):


Figure 3 Unlock

Confirmation that the room has been unlocked will be displayed (Figure 4):


Figure 4 Room unlocked

Further information on unlocking chat rooms can be found here.