Unlock a chat room

Super Compliance Officers and Compliance Officers can unlock chat rooms if it is decided they are required again. When a room is unlocked, it is immediately reactivated and members can chat in it straight away.

To unlock a chat room:

  1. In Symphony, select the Settings icon.


  1. Select Admin Portal.

This option is only available if you're a designated Administrator with Admin Portal access.

  1. Select Begin Session.

Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.

  1. Select All Conversations under Compliance.


  1. Select the room you want to unlock and in the corresponding Conversation Detail window, select Unlock.

  1. Enter a Justification and select Unock.

You will get a confirmation message that the room was unlocked.

Refer to the latest version of the Symphony Admin Guide for further information on unlocking chat rooms.