Unlock a chat room

Super Compliance Officers and Compliance Officers can unlock chat rooms if it is decided they are required again. When a room is unlocked, it is immediately reactivated and members can chat in it straight away.

To unlock a chat room:

  1. In Symphony Messaging, select the Settings icon.

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  1. Select Admin Portal.

This option is only available if you're a designated Administrator with Symphony Messaging Admin Portal access.

  1. Select Begin Session.

Note: Session Objective and Comments are optional fields and are not required to access the Symphony Messaging Admin Portal.

  1. Select All Conversations under Compliance.

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  1. Select the room you want to unlock and in the corresponding Conversation Detail window, select Unlock.

  1. Enter a Justification and select Unlock.

You will get a confirmation message that the room was unlocked.

Refer to the latest version of the Symphony Messaging Admin Guide for further information on unlocking chat rooms.