How to obtain the conversation/message ID of a message with no timestamp

Depending on your chat layout and mode, not every sent message will automatically display a timestamp, and it might be unclear how to obtain information such as the Conversation and Message ID. For example, when a user sends multiple messages consecutively in Essential Collaboration mode with the layout set to Spacious, only the timestamp of the first message is displayed.


To obtain the conversation/message ID of a message which timestamp is not displayed:

  1. Hover over one of the other messages to display its timestamp.


  1. Select the timestamp to display the Message details window, then select the IDs tab.
  2. Click Copy IDs to clipboard to copy both IDs.