Depending on your chat layout and mode, not every sent message will automatically display a timestamp, and it might be unclear how to obtain information such as the Conversation and Message ID. For example, when a user sends multiple messages consecutively in Essential Collaboration mode with the layout set to Spacious, only the timestamp of the first message is displayed.
To obtain the conversation/message ID of a message which timestamp is not displayed:
- Hover over one of the other messages to display its timestamp.
- Select the timestamp to display the Message details window, then select the IDs tab.
- Click Copy IDs to clipboard to copy both IDs.