To assist with troubleshooting, users may be asked to send their conversation and message ID.
Find a conversation and message ID by following the steps below:
1. Navigate to a chat and click on the timestamp of the message in question (Figure 1):
Figure 1 Timestamp
2. The Message Status window will be displayed (Figure 2):
Figure 2 Message Status
3. From here, you can copy the conversation and message ID (Figure 3):
Figure 3 Conversation/Message ID
4. Paste these IDs into an email and send them to the Symphony Support team as required