View a conversation and message ID

To assist with troubleshooting, users may be asked to send their conversation and message ID. 

Find a conversation and message ID by following the steps below:


1. Navigate to a chat and click on the timestamp of the message in question (Figure 1):



Figure 1 Timestamp 


2. The Message Status window will be displayed (Figure 2):



Figure 2 Message Status


3. From here, you can copy the conversation and message ID (Figure 3):



Figure 3 Conversation/Message ID


4. Paste these IDs into an email and send them to the Symphony Support team as required