Star a chat

You can highlight important chats with a star to ensure they remain on your screen and in your mind (Figure 1):

 

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Figure 1 Star a chat

 

When a chat is starred, it will appear in a folder labelled Starred at the top of your chat list (Figure 2):

 

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Figure 2 Starred folder

 

Clicking the star again will remove the chat from the Starred folder.