Scroll down to see how to do this in Symphony 1.5
In Symphony 2.0:
Star important chats to keep them in a folder at the top of your chat list. Hover over a chat and click the star icon (figure 1).
Figure 1Hover over a chat and click the star icon
The chat will appear in a folder labelled STARRED. Click the icon again to remove it from the starred folder.
In Symphony 1.5:
Watch a Visual of this function
Pin important chats so they always stay on top of the left hand navigation panel, both inside and outside folders.
To pin a chat:
1) Hover over a chat on left panel and click ellipsis for options (Figure 1)
Figure 1. Hover over a chat on the left panel and click on the Ellipsis for options
2) From the drop down options, select "Pin" to keep the chat on top (Figure 2)
Figure 2. Click on Pin to keep the conversation on the top